At Maskbar, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns only under the following conditions:
The item is unused, unopened, and in its original packaging.
You initiate the return within 3 days of receiving your order.
To request a return, kindly contact our support team at support@shopmaskbar.com
Damaged or Wrong Items
If your item arrived damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. We’ll arrange a replacement or refund promptly.
Refunds
Once we receive and inspect the returned items, we’ll notify you via email or your whatsapp number. If approved, your refund will be processed within 3-5 business days, through your original payment method or bank transfer.
Non-Returnable Items
- Sale items or discounted items
- Opened products
Shipping Costs
Return costs are the customer’s responsibility unless the return is due to an error on our part (wrong or defective item).
Note:
We reserve the right to refuse returns that do not meet the conditions stated above.
Contact Us:
For any inquiries about our Return and Refund Policy, contact us by:
- WhatsApp and Phone: +234 708 700 3387
- Email: support@shopmaskbar.com
We are dedicated to resolving any issues promptly and to your satisfaction.
Thank you for choosing MaskBar.com!